Shipping policy
Effective Date: 08 June 2026
Welcome to Greenglow24.com. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website. By placing an order with us, you agree to the shipping terms described below.
1. Introduction
At Greenglow24.com, we are committed to providing a smooth and reliable shopping experience for our customers. We understand the importance of timely delivery and take every reasonable step to ensure that your Beauty & Cosmetics products reach you safely and efficiently.
This Shipping Policy explains our order processing procedures, shipping timelines, delivery methods, shipping charges, tracking information, delivery issues, and other important details related to the shipment of your orders.
2. Business Information
Store Name: Greenglow24.com
Category: Beauty & Cosmetics
GST Number: 19FBSPM7823K1ZP
Email: greenglow24official@gmail.com
Phone: 8509747281
Business Address:
Rakkhaskhali, South 24 Parganas
West Bengal – 743371
India
3. Shipping Coverage
Greenglow24.com currently ships products across India. We strive to serve customers in both urban and rural locations through our trusted courier and logistics partners.
However, delivery availability may vary depending on:
- Courier serviceability
- Government regulations
- Weather conditions
- Geographic limitations
- Local restrictions
In rare situations where delivery is not possible to a particular location, we reserve the right to cancel the order and issue an appropriate refund.
4. Order Processing Time
All orders are processed after successful order confirmation and payment verification.
Standard Processing Time
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next working day.
- During high-demand periods, promotional sales, festive seasons, or unforeseen circumstances, processing times may be extended.
Processing includes:
- Order verification
- Product quality inspection
- Secure packaging
- Dispatch preparation
- Courier handover
Customers will receive a notification once the order has been shipped.
5. Delivery Timeline
Estimated delivery times depend on the destination, courier service availability, and local conditions.
Estimated Delivery Schedule
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 Cities | 4–8 Business Days |
| Rural Areas | 5–10 Business Days |
| Remote Locations | 7–15 Business Days |
Please note that these timelines are estimates and not guaranteed delivery commitments.
6. Shipping Charges
Greenglow24.com may offer:
- Free Shipping on selected products
- Free Shipping during promotional campaigns
- Free Shipping above a specified order value
- Standard shipping charges on certain orders
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
The final shipping cost depends on factors such as:
- Delivery location
- Product weight
- Package dimensions
- Ongoing promotional offers
Customers are advised to review shipping costs before completing their purchase.
7. Cash on Delivery (COD)
Greenglow24.com may offer Cash on Delivery services for eligible locations and products.
COD Availability
COD service depends on:
- Customer's pin code
- Courier partner support
- Product category
- Order value
In certain cases, COD orders may require telephonic or email confirmation before shipment.
Greenglow24.com reserves the right to refuse COD service for any order at its sole discretion.
8. Order Tracking
Once your order has been dispatched, tracking details may be provided through:
- Email notification
- SMS updates
- Courier tracking link
- Customer support communication
Tracking information usually becomes active within 24–48 hours after dispatch.
Customers can use the provided tracking number to monitor shipment progress through the courier partner’s website.
9. Multiple Shipments
For operational efficiency, products from the same order may sometimes be shipped separately.
This can occur when:
- Products are stocked at different fulfillment centers
- Certain items become available earlier
- Packaging requirements differ
In such cases, customers may receive multiple tracking numbers.
No additional shipping charges will be applied unless specifically stated during checkout.
10. Packaging Standards
We take special care when packaging Beauty & Cosmetics products.
Our packaging process is designed to:
- Protect products from damage
- Prevent leakage or contamination
- Maintain product quality
- Ensure safe transportation
Customers are encouraged to inspect packages upon delivery and report visible damage immediately.
11. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a package.
If a customer is unavailable:
- Delivery may be rescheduled.
- The courier may contact the customer.
- The package may be returned to our facility.
Customers should provide accurate contact information to ensure successful delivery.
12. Customer Responsibilities
Customers are responsible for providing:
- Correct shipping address
- Valid phone number
- Accurate email address
- Landmark details (if applicable)
Greenglow24.com will not be liable for delays or failed deliveries caused by incorrect information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for re-shipment.
13. Delayed Deliveries
While we strive to deliver orders within estimated timelines, delays may occur due to circumstances beyond our control.
Common reasons include:
- Weather disruptions
- Natural disasters
- Political disturbances
- Transportation issues
- Public holidays
- Customs or regulatory inspections
- Courier operational challenges
Greenglow24.com shall not be held liable for delays caused by such external factors.
14. Delivery Confirmation
A shipment will be considered delivered when:
- The recipient signs for the package;
- Delivery confirmation is recorded by the courier;
- The package is accepted at the shipping address provided.
Once delivery is confirmed, responsibility for the package transfers to the customer.
Customers should ensure someone is available to receive the order.
15. Damaged Packages
If you receive a package that appears damaged:
- Take photographs of the package immediately.
- Retain all packaging materials.
- Contact our customer support team within 48 hours of delivery.
- Provide order details and supporting images.
Our team will investigate the matter and provide assistance according to our return and refund policies.
16. Lost Shipments
A shipment may be considered lost if:
- Tracking information shows no movement for an unusually extended period.
- The courier officially declares the package lost.
- Delivery cannot be completed despite reasonable efforts.
Customers should contact us if they believe their shipment is lost.
Upon verification, Greenglow24.com may:
- Arrange a replacement shipment; or
- Provide a refund, subject to investigation results.
17. Refused Deliveries
Customers should not refuse delivery except in cases of visible damage or prior approval from customer support.
Repeated refusal of valid orders may result in:
- Restriction of Cash on Delivery privileges
- Future order limitations
- Additional shipping requirements
18. High Demand Periods
During festive seasons, promotional events, flash sales, or major shopping campaigns, processing and delivery times may increase.
Customers may experience:
- Extended dispatch times
- Courier delays
- Tracking update delays
We appreciate your patience during such periods and will continue to provide shipment updates whenever possible.
19. Address Modification Requests
Customers may request address changes before an order has been dispatched.
Once a shipment has been handed over to the courier:
- Address changes may not be possible.
- Additional charges may apply if rerouting is available.
To request modifications, contact us as soon as possible after placing the order.
20. International Shipping
At present, Greenglow24.com primarily serves customers within India.
If international shipping becomes available in the future, applicable terms, shipping charges, customs duties, taxes, and delivery timelines will be updated on our website.
21. Force Majeure
Greenglow24.com shall not be held responsible for delays, interruptions, or failure to deliver resulting from events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Cyclones
- Earthquakes
- Fires
- Government restrictions
- Strikes
- Pandemic-related disruptions
- Transportation failures
- Communication outages
Delivery commitments may be suspended or extended during such events.
22. Policy Updates
Greenglow24.com reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
Customers are encouraged to review this policy periodically to stay informed about current shipping practices.
23. Contact Information
For questions regarding shipping, delivery status, tracking updates, or related concerns, please contact us:
Greenglow24.com
Email: greenglow24official@gmail.com
Phone: 8509747281
Address:
Rakkhaskhali, South 24 Parganas
West Bengal – 743371
India