Privacy policy

Effective Date: 08 June 2026

Welcome to greenglow24.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, purchase products, or interact with our services.

By accessing or using greenglow24.com, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.

1. Company Information

Store Name: greenglow24.com
Category: Beauty & Cosmetics
GST Number: 19FBSPM7823K1ZP
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371, India

2. Information We Collect

We may collect different types of information from customers to provide a seamless shopping experience.

A. Personal Information

When you place an order, register an account, subscribe to newsletters, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Postal Code
  • State and Country Information
  • Order Details

B. Payment Information

When you make a purchase, payment information may be processed through secure third-party payment providers. We do not store complete debit card, credit card, or banking credentials on our servers.

Information processed by payment gateways may include:

  • Payment Method
  • Transaction Amount
  • Payment Status
  • Transaction Reference Number

C. Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Referral URLs
  • Session Duration
  • Pages Visited

D. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and improve website functionality.

Cookies help us:

  • Remember user preferences
  • Analyze website traffic
  • Improve performance
  • Deliver personalized content
  • Maintain shopping cart information

You may disable cookies through your browser settings, though some website features may not function properly.

3. How We Use Your Information

The information collected may be used for the following purposes:

Order Processing

  • Confirm purchases
  • Process payments
  • Ship products
  • Provide order updates
  • Handle returns and refunds

Customer Support

  • Respond to inquiries
  • Resolve complaints
  • Provide assistance regarding products and services

Website Improvement

  • Analyze user behavior
  • Improve website design
  • Enhance customer experience
  • Optimize performance

Marketing Communications

With your consent, we may send:

  • Promotional emails
  • Product updates
  • Special offers
  • Discounts
  • New arrivals notifications

You may unsubscribe from marketing communications at any time.

Legal Compliance

We may use information to:

  • Comply with applicable laws
  • Prevent fraud
  • Resolve disputes
  • Enforce website policies

4. Sharing of Information

greenglow24.com respects your privacy and does not sell personal information to third parties.

However, information may be shared with trusted service providers including:

Delivery Partners

To fulfill and deliver orders, shipping details may be shared with logistics providers.

Payment Providers

Payment-related information may be processed by secure payment gateways.

Technology Providers

Website hosting, analytics, and maintenance providers may access limited information necessary for operations.

Legal Authorities

We may disclose information if required by law, court orders, government requests, or regulatory obligations.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

  • Unauthorized access
  • Data loss
  • Alteration
  • Misuse
  • Disclosure

Security measures may include:

  • Secure servers
  • Encrypted communications
  • Access controls
  • Regular monitoring

While we strive to protect your information, no online transmission or storage method can guarantee absolute security.

6. Customer Accounts

If you create an account on greenglow24.com, you are responsible for:

  • Maintaining confidentiality of login credentials
  • Restricting access to your account
  • Providing accurate information

We reserve the right to suspend or terminate accounts that violate our policies or involve suspicious activity.

7. Children's Privacy

Our website is intended for individuals who are at least 18 years old or have the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take appropriate steps to remove it promptly.

8. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

These external websites operate independently and have their own privacy policies.

We are not responsible for:

  • Privacy practices
  • Security measures
  • Content
  • Data collection activities

Users are encouraged to review third-party privacy policies before providing personal information.

9. Analytics and Advertising

We may use analytics and advertising tools to understand customer behavior and improve our marketing efforts.

These tools may collect:

  • Device identifiers
  • Browser information
  • Website interactions
  • Advertising engagement metrics

This information helps us:

  • Measure campaign performance
  • Improve product offerings
  • Enhance customer experiences

Third-party advertising partners may use cookies and similar technologies subject to their respective privacy policies.

10. Email Communications

By providing your email address, you may receive:

  • Order confirmations
  • Shipping updates
  • Customer service responses
  • Promotional campaigns
  • Newsletters

You may opt out of promotional communications by clicking the unsubscribe link included in marketing emails.

Transactional emails related to purchases may still be sent as necessary.

11. SMS and Phone Communications

By sharing your phone number, you may receive:

  • Order confirmations
  • Delivery updates
  • Customer support communications
  • Promotional messages (where permitted)

Standard messaging charges from your mobile service provider may apply.

You may request removal from promotional communications by contacting us directly.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Complete transactions
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

After the retention period expires, information may be securely deleted, anonymized, or archived according to applicable regulations.

13. Your Rights

Depending on applicable laws, customers may have the right to:

Access Information

Request details regarding the personal information we hold.

Correct Information

Request correction of inaccurate or incomplete information.

Delete Information

Request deletion of personal data, subject to legal obligations.

Withdraw Consent

Withdraw consent for marketing communications at any time.

Restrict Processing

Request limitations on certain processing activities where permitted by law.

To exercise these rights, please contact us using the details provided below.

14. International Data Transfers

Your information may be processed and stored in locations where our service providers operate.

By using our website, you consent to the transfer and processing of information as necessary to provide services.

We take reasonable measures to ensure appropriate safeguards are in place when information is transferred.

15. Fraud Prevention

To protect customers and our business, we may monitor transactions for:

  • Fraudulent activity
  • Unauthorized purchases
  • Suspicious behavior
  • Security threats

Orders suspected of fraudulent activity may be delayed, reviewed, canceled, or reported to appropriate authorities where required.

16. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time.

Changes may be made to:

  • Reflect legal requirements
  • Improve transparency
  • Update business practices
  • Enhance customer protection

Updated versions will be posted on greenglow24.com with the revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

17. Consent

By accessing, browsing, registering, or purchasing from greenglow24.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You consent to the collection, storage, processing, and use of your information as described herein.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

greenglow24.com
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371, India
GST No.: 19FBSPM7823K1ZP

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.