Terms & Conditions

Last Updated: 08 June 2026

Welcome to greenglow24.com. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. Company Information

Store Name: greenglow24.com
Category: Beauty & Cosmetics
GST No: 19FBSPM7823K1ZP
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371, India

Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Company” refer to greenglow24.com. The terms “user,” “customer,” and “you” refer to any individual accessing or using our website.

2. Acceptance of Terms

By visiting our website, creating an account, placing an order, or using any services offered by greenglow24.com, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

3. Eligibility

To use our website and place orders, you must:

  • Be at least 18 years of age or have parental/guardian consent.
  • Provide accurate and complete information during registration and checkout.
  • Comply with all applicable laws and regulations.

We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect fraudulent or unlawful activity.

4. Products and Services

greenglow24.com specializes in beauty and cosmetic products. We strive to display product information, descriptions, specifications, and images as accurately as possible.

However:

  • Product images may vary slightly from actual products due to screen settings and lighting.
  • Packaging and labeling may change from time to time.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue products without prior notice.

All products are intended for personal use unless otherwise specified.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to:

  • Modify prices at any time without notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders placed under incorrect pricing conditions.

Accepted payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (where available)

Orders will only be processed after successful payment verification or order confirmation.

6. Order Acceptance and Cancellation

When you place an order, you will receive an order confirmation message or email. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized transactions.
  • Cancel orders due to stock unavailability.

If payment has already been made for a cancelled order, the applicable refund will be processed according to our refund policy.

7. Shipping and Delivery

We aim to process and dispatch orders promptly.

Delivery times may vary depending on:

  • Customer location
  • Courier partner performance
  • Weather conditions
  • Public holidays
  • Unexpected logistical issues

While we make every effort to ensure timely delivery, greenglow24.com shall not be liable for delays caused by circumstances beyond our control.

Customers must provide accurate shipping information. We are not responsible for delays or losses arising from incorrect addresses provided during checkout.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

  • Products must be returned in unused condition.
  • Items must be returned with original packaging where applicable.
  • Certain beauty and cosmetic products may not be eligible for return due to hygiene and safety reasons.

Refund eligibility, processing timelines, and conditions will be handled according to our published policy.

9. User Responsibilities

By using our website, you agree not to:

  • Violate any laws or regulations.
  • Submit false information.
  • Use the website for fraudulent activities.
  • Upload harmful software, viruses, or malicious code.
  • Interfere with website security features.
  • Attempt unauthorized access to systems or data.

Any misuse may result in account suspension, legal action, and reporting to relevant authorities.

10. Account Security

If you create an account on greenglow24.com, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Keep your password secure.
  • Notify us immediately of unauthorized account use.
  • Accept responsibility for activities conducted under your account.

We shall not be liable for losses arising from unauthorized access caused by your failure to protect account credentials.

11. Intellectual Property Rights

All content available on greenglow24.com, including:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Text content
  • Software and functionality

is the property of greenglow24.com or its licensors and is protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, or exploit website content without prior written permission.

12. Product Usage Disclaimer

Beauty and cosmetic products may affect individuals differently.

Customers are advised to:

  • Read product labels carefully.
  • Follow usage instructions.
  • Conduct patch testing where appropriate.
  • Consult healthcare professionals if they have allergies or sensitivities.

greenglow24.com is not responsible for adverse reactions resulting from improper use, failure to follow instructions, or undisclosed medical conditions.

13. Limitation of Liability

To the maximum extent permitted by law, greenglow24.com shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss

arising from:

  • Website usage
  • Product purchases
  • Service interruptions
  • Delivery delays
  • Technical errors

Our total liability shall not exceed the amount paid by the customer for the relevant order.

14. Third-Party Links

Our website may contain links to third-party websites for informational or convenience purposes.

We do not:

  • Control third-party websites.
  • Endorse their content.
  • Guarantee their accuracy or security.

Users access third-party websites at their own risk.

15. Privacy

Your use of greenglow24.com is also governed by our Privacy Policy.

By using the website, you consent to the collection, storage, and processing of information in accordance with our Privacy Policy.

16. Force Majeure

We shall not be held responsible for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Technical failures

17. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these terms or the use of the website shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

18. Contact Information

For questions, concerns, or legal inquiries regarding these Terms & Conditions, please contact:

greenglow24.com
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371, India
GST No: 19FBSPM7823K1ZP