Refund policy

Last Updated: 08 June 2026

Welcome to greenglow24.com. At Greenglow24, customer satisfaction is our priority. We strive to provide high-quality beauty and cosmetic products that meet your expectations. This Return and Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted for purchases made through our website.

By placing an order on greenglow24.com, you agree to the terms outlined in this policy.

1. Introduction

Greenglow24 is committed to offering genuine beauty and cosmetic products to customers across India. We understand that there may be occasions when you need to return a product or request a refund. This policy has been designed to ensure transparency, fairness, and compliance with applicable consumer protection laws.

Please read this policy carefully before making a purchase.

Business Details

Store Name: Greenglow24
Website: greenglow24.com
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371
GST No.: 19FBSPM7823K1ZP

2. Eligibility for Returns

Customers may request a return if:

  • The product received is damaged during transit.
  • The product received is defective or unusable.
  • The wrong product was delivered.
  • The product received is significantly different from the description shown on the website.
  • The package is incomplete or items are missing.

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused and in its original condition.
  • All original packaging, labels, tags, seals, and accessories must be intact.
  • Proof of purchase or order confirmation must be provided.

Greenglow24 reserves the right to reject return requests that do not meet the eligibility criteria mentioned above.

3. Non-Returnable Products

Due to hygiene, safety, and health considerations, certain products cannot be returned once delivered.

These may include:

  • Opened skincare products
  • Opened cosmetic items
  • Personal care products
  • Beauty products with broken seals
  • Used makeup products
  • Products damaged due to misuse
  • Gift cards and promotional items
  • Products purchased during clearance or final-sale promotions (unless damaged or defective)

As beauty and cosmetic products are sensitive in nature, returns may not be accepted if the product has been opened, used, tested, or altered after delivery.

4. Damaged or Defective Products

If you receive a damaged, defective, leaked, broken, or incorrect product, please notify us within 48 hours of delivery.

To process such requests, customers may be required to provide:

  • Order number
  • Product photographs
  • Images of the outer packaging
  • Unboxing video showing the issue
  • Description of the damage or defect

Failure to provide sufficient evidence may result in delays or rejection of the claim.

Upon verification, Greenglow24 may offer:

  • A replacement product
  • Store credit
  • A full refund

The final resolution will depend on product availability and the nature of the issue.

5. Products Damaged During Shipping

While we take every precaution to ensure safe packaging and shipping, occasional transit damage may occur.

If the package appears visibly damaged upon delivery:

  • Inspect the package before accepting it.
  • Take photographs of the package.
  • Contact us immediately.

If shipping damage is confirmed, Greenglow24 will arrange a suitable resolution, which may include replacement or refund.

6. Return Request Process

To initiate a return:

Step 1

Email us at greenglow24official@gmail.com with:

  • Your full name
  • Order number
  • Contact number
  • Product name
  • Reason for return
  • Supporting photographs or videos

Step 2

Our customer support team will review your request.

Step 3

If approved, return instructions will be provided.

Step 4

The product must be shipped back according to the instructions provided by our support team.

Step 5

Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund or replacement.

7. Return Shipping Costs

If the return is due to:

  • Wrong product delivered
  • Defective product
  • Damaged product
  • Missing item

Greenglow24 may bear the return shipping cost or arrange a reverse pickup where available.

If the return is requested for reasons not attributable to our error, return shipping charges may be deducted from the refund amount or borne by the customer.

Shipping fees paid during purchase are generally non-refundable unless the return is due to our mistake.

8. Inspection of Returned Products

All returned items undergo quality inspection upon receipt.

We may reject a return if:

  • The product has been used.
  • The product is returned without original packaging.
  • Product seals are broken.
  • Items are missing from the package.
  • Damage occurred after delivery due to customer handling.
  • The return request violates our policy.

Inspection decisions made by Greenglow24 shall be considered final and binding.

9. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests may be approved for:

  • Manufacturing defects
  • Shipping damage
  • Incorrect product delivery
  • Missing items

Replacement products will be shipped after verification and approval of the claim.

If the same item is unavailable, Greenglow24 may provide:

  • Alternative product options
  • Store credit
  • Refund

10. Refund Policy

Once a returned product passes inspection, the refund process will begin.

Refunds may be approved in the following situations:

  • Product is damaged upon arrival.
  • Product is defective.
  • Wrong item was delivered.
  • Product is unavailable after order confirmation.
  • Return request meets policy requirements.

Refunds will be issued using the original payment method whenever possible.

11. Refund Processing Time

After refund approval:

  • UPI refunds generally take 3–7 business days.
  • Debit card refunds may take 5–10 business days.
  • Credit card refunds may take 7–15 business days.
  • Net banking refunds may take 5–10 business days.
  • Wallet refunds depend on the payment provider's processing timelines.

Actual refund timelines may vary depending on banks, payment gateways, and financial institutions.

Greenglow24 is not responsible for delays caused by third-party banking systems.

12. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds cannot be issued in cash.
  • Customers may be asked to provide bank account details, UPI ID, or another approved refund method.
  • Refunds will only be processed after verification and approval.

Incorrect banking details provided by customers may delay the refund process.

13. Order Cancellation Policy

Customers may request cancellation before the order has been shipped.

If the order has not been processed or dispatched:

  • A full refund may be issued.

If the order has already been shipped:

  • Cancellation may not be possible.
  • The order may instead be handled under the return policy after delivery.

Greenglow24 reserves the right to refuse cancellation requests for orders already in transit.

14. Cancellation by Greenglow24

In certain circumstances, we reserve the right to cancel orders, including but not limited to:

  • Product unavailability
  • Pricing errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Technical errors
  • Regulatory restrictions

If an order is canceled by us after payment has been received, a full refund will be initiated.

15. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Shipping costs may be deducted from any applicable refund.
  • Additional handling charges may apply.

Repeated refusal of deliveries may result in restrictions on future orders.

16. Fraudulent Claims

Greenglow24 reserves the right to investigate all return and refund claims.

Any fraudulent activities, including:

  • False damage claims
  • Altered products
  • Manipulated packaging
  • Misleading evidence

may result in:

  • Rejection of the claim
  • Suspension of customer accounts
  • Legal action where necessary

17. Limitation of Liability

Greenglow24's liability shall be limited to the purchase value of the product.

We shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Allergic reactions caused by individual sensitivities
  • Improper use of products
  • Delays caused by courier services
  • Events beyond our reasonable control

Customers are advised to review product ingredients and usage instructions before use.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information
  • Inspecting products upon delivery
  • Reporting issues promptly
  • Following product usage instructions
  • Preserving original packaging when making return requests

Failure to comply may affect eligibility for refunds or replacements.

19. Changes to This Policy

Greenglow24 reserves the right to modify, update, or replace this Return and Refund Policy at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon posting.

Customers are encouraged to review this policy periodically.

20. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

Greenglow24
Email: greenglow24official@gmail.com
Phone: 8509747281
Address: Rakkhaskhali, South 24 Parganas, West Bengal – 743371
PIN Code: 743371
GST No.: 19FBSPM7823K1ZP